FAQs

You will receive a confirmation email with an order number.

On despatch of your parcel, you will receive an email with a tracking number. We deliver nationwide.

Please have a look at our shipping information here

Yes. Please see our refurbishment policy here

We do not offer refunds, however we can assist with an exchange. Please have a look at our returns policy here

Please see care video here

All PICHULIK pieces are locally handcrafted by a team of wonderful women. With handcraft, the makers individuality is imprinted on the design. Although we maintain regulated design processes, exact material measurements - each piece will have a slight human imprint of difference.

Yes, please see here for store details

You can purchase gifts cards online here. Gift cards can be used online or instore.

Definitely. Make a note in the comment section and add your friends address in the delivery address. Don’t worry, we won’t add an invoice in with the parcel. 

If you would a like personal note written, please email online@pichulik.com with your order number.